User MFA Settings

If enforced at organization level, you must enable Multi-factor Authentication (MFA). If not enforced by your organization, you can choose whether or not to enable MFA for your sign-in. By default, MFA is disabled.

Multi-factor authentication (MFA) adds another layer of security to your account. If enabled, instead of relying only on a username and password, MFA uses a trusted device to generate a secure digital identifer used to confirm your identity.

Enable Multi-Factor Authentication

If MFA is enforced for your organization, you are prompted to enable MFA when you sign in. You cannot proceed until MFA is enabled. To enable MFA, complete the following steps:

  1. Open the authenticator app on your device, and scan the QR code that is displayed in the Cloud console

  2. Enter the six-digit verification code provided by the authenticator app in the Cloud console

    You are signed in.

To enable MFA for your account if not enforced by your organization, complete the following steps:

  1. Install an authenticator app, such as Google Authenticator, on your device

  2. Sign into the Cloud console

  3. Select Account from the side navigation bar

  4. Select Ogranization from the Account options

    The Organization screen displays.

  5. Select the Enable MFA toggle

  6. Open the authenticator app on your device, and scan the QR code that is displayed in the Cloud console

  7. Enter the six-digit verification code provided by the authenticator app in the Cloud console

    You must now enter a username and password, and then provide the verification code using the authenticator app each time you sign in.

  8. Sign out of the Hazelcast Cloud console

  9. Sign in to your account using your username and password

  10. Use your authenticator app to complete your sign in

Change Authenticator Device

Verification codes are specific to a particular device and cannot be transferred. If you use a different device, you cannot use the codes even if they are generated from the same authentication app.

To change the device used by your authentication app, complete the following steps:

  1. Disable MFA on your old device

  2. Enable MFA on your new device

You can now use your authenticator app on your new device.

Disable Multi-Factor Authentication

If your organization does not enforce MFA for all users, you can disable it at any time to sign in without an extra authentication step.

To disable MFA, complete the following steps:

  1. Sign into the Cloud console

  2. Select Account from the side navigation bar

  3. Select Organization from the Account options

  4. Deselect the Enable MFA toggle

A confirmation email is sent to the registered email address to confirm that MFA has been disabled.

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