Multi-Factor Authentication

Multi-factor authentication (MFA) adds another layer of security to your account. If enabled, instead of relying only on a username and password, MFA uses a trusted device to generate a secure digital identifier used to confirm your identity. By default, MFA is disabled.

If signing in with Google or GitHub, set MFA for those accounts and not for your Viridian Cloud account. If you use social sign-in, MFA is not requested in the Viridian Cloud console, even when enabled, as your username and password credentials have not been provided.

Enable Multi-Factor Authentication

If you have not set a password, you must do this before you can enable MFA. To set a password, complete the following steps:

  1. Select Account from the side navigation bar

  2. Select Password from the Account options

    The Account Settings screen displays.

  3. Select the RESET button

    An email is sent to the registered email address.

  4. Select the RESET YOUR PASSWORD link provided in the email

    The Viridian Cloud Reset Password screen displays.

  5. Enter the password you want to use in the New Password text box

  6. Enter the same password in the Confirm Password text box

  7. Select the Reset Password button

You must log back in to Viridian Cloud using this password before you can continue.

To enable MFA, complete the following steps:

  1. Install an authenticator app, such as Google Authenticator, on your device

  2. Sign into the Viridian Cloud console

  3. Select Account from the side navigation bar

  4. Select Security from the Account options

    The Account Settings screen displays.

  5. Open the authenticator app on your device, and scan the QR code that is displayed in the Viridian Cloud console

  6. Enter the six-digit verification code provided by the authenticator app in the Viridian Cloud console

  7. Select the Enable MFA button

    You must now enter a username and password, and then provide the verification code using the authenticator app each time you sign in.

  8. Sign out of the Hazelcast Viridian Cloud console

  9. Sign in to your account using your username and password

  10. Use your authenticator app to complete your sign in

Change Authenticator Device

Verification codes are specific to a particular device and cannot be transferred. If you use a different device, you cannot use the codes even if they are generated from the same authentication app.

To change the device used by your authentication app, complete the following steps:

  1. Disable MFA on your old device

  2. Enable MFA on your new device

You can now use your authenticator app on your new device.

Disable Multi-Factor Authentication

If you’ve enabled MFA, you can disable it at any time to sign in without an extra authentication step.

To disable MFA, complete the following steps:

  1. Sign into the Viridian Cloud console

  2. Select Account from the side navigation bar

  3. Select Security from the Account options

  4. Select the Disable button

A confirmation email is sent to the registered email address to confirm that MFA has been disabled.