Multi-Factor Authentication

Multi-factor authentication (MFA) makes your account more secure by adding an extra step to the sign-in process. Instead of just entering a password, MFA allows you to use a trusted device to generate a secure digital pin for authentication.

Enabling Multi-Factor Authentication

  1. Install an authenticator app such as Google Authenticator on your device.

  2. Sign into the Viridian Cloud console.

  3. Go to Account > Security.

  4. Open your authenticator app and scan the QR code that is displayed in the Viridian Cloud console.

  5. Enter the six digit verification code into the input box in the Viridian Cloud console and click Enable MFA.

  6. Sign out and try signing in again.

After entering your username and password, you will be asked to enter the verification code, using the authenticator app.

Verification codes are specific to a particular device and cannot be transferred. If you switch to a new phone, you will need to disable MFA before you do so, then re-enable it with your new phone.

Disabling Multi-Factor Authentication

If you’ve enabled MFA, you can disable it so that you can sign in without an authenticator app.

  1. Sign into the Viridian Cloud console.

  2. Go to Account > Security.

  3. Click Disable.

You’ll receive an email to confirm that MFA is disabled.