Support

Hazelcast Cloud has different support options depending on your requirements. Here are the support levels:

Standard

Standard support is available for all users with non-free clusters.

Coverage: 24 hours a day, 7 days a week, 365 days a year

Support Channel: ZenDesk

Our Response Times:

We will respond in less than one business day.

Enterprise

If you’re interested in Enterprise support, contact us at sales@hazelcast.com.

Coverage: 24 hours a day, 7 days a week, 365 days a year

Support Channels: ZenDesk, Emergency Telephone Number

Our Response Times:

Severity 1 (production applications are down): We will respond in less than 30 minutes.

Severity 2 (production applications are down and there is a known workaround): We will respond in less than 2 hours.

Severity 3 (low impact on applications): We will respond in less than 4 hours.

Severity 4 (insignificant issue with little to no impact): We will respond in less than one business day.

Contact Us

Have a question? Need some information? Email us: support@hazelcast.com