Support

Hazelcast Cloud has different support options depending on your requirements. Here are the support levels:

Community

Community support is available for free tier users. Support Channel: Slack

Standard

Standard support is available for all users with non-free clusters. Coverage: 24 x 7 x 365 Support Channel: ZenDesk SLA: First Response < 1 Business Day

Enterprise

For enterprise support please email to sales@hazelcast.com. Coverage: 24 x 7 x 365 Support channels: * ZenDesk, Emergency Telephone Number *Emergency Patches SLA Severity 1: First Response < 30mins (24 x 7 x 365) Severity 2: First Response < 2 Hours (24 x 7 x 365) Severity 3: First Response < 4 Hours (24 x 7 x 365) Severity 4: First Response < 1 Business Day

Contact Us

Have a question? Need some information? Email us: cloud.support@hazelcast.com