Support
Hazelcast Cloud has different support options depending on your requirements. Here are the support levels:
Standard Support
Standard support is available for all users with Standard or Enterprise clusters.
Coverage: 24 hours a day, 7 days a week, 365 days a year
Support Channel: Hazelcast Support
Our Response Times:
We will respond in less than one business day.
Enterprise Support
If you’re interested in Enterprise support, contact us at sales@hazelcast.com.
Coverage: 24 hours a day, 7 days a week, 365 days a year
Support Channels: Hazelcast Support, Emergency Telephone Number
Our Response Times:
Severity 1 (production applications are down): We will respond in less than 30 minutes.
Severity 2 (production applications are down and there is a known workaround): We will respond in less than 2 hours.
Severity 3 (low impact on applications): We will respond in less than 4 hours.
Severity 4 (insignificant issue with little to no impact): We will respond in less than one business day.
Contact Us
Have a question? Need some information? Email us: support@hazelcast.com